Terms of Service for In-Store Repairs & Purchases
Our Limited Warranty
Compu & Cell Solutions Smart Phone, Tablet, & Laptop Repair (“Compu & Cell Solutions”) warrants all repairs and parts free of defects in materials and workmanship for lifetime for screen replacements, and 90 days for any other repair from date of purchase (some exclusions may apply). If the unit should malfunction, it must be returned to Compu & Cell Solutionsstore or service center for evaluation and all costs of shipping shall be borne solely by the customer. Compu & Cell Solutions’s Customer Service Department will diagnose the repair immediately upon receipt. Upon examination by Compu & Cell Solutions, if the unit is found to be defective it will be repaired or replaced at no charge. Compu & Cell Solutions’s warranty, however, does not apply to defects resulting from any action of the customer, including but not limited to mishandling, physical damage, water damage, improper interfacing, operation outside of design limits, repair by someone other than Compu & Cell Solutions, use of any other product other than Compu & Cell Solutionsproducts, or unauthorized modification. This warranty is VOID if the unit shows evidence of any misuse or mishandling, including but not limited to being tampered with (broken seal), being damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper specification; misapplication; abuse or other operating conditions outside of Compu & Cell Solutions’s control. Software warranty applies to factory restores, backups, jailbreaks, unlocks, performed by Compu & Cell Solutions, and applies to computers, laptops, cellular phones, etc. Warranty is VOID, however, if customer performs any software modifications not limited to restore, updating software on the device, downloading unauthorized or unapproved software, viruses, malware, spyware, or attempts to modify any software that has been installed by Compu & Cell Solutions. Compu & Cell Solutionsreserves the right to VOID any warranty if any improper software installations or modifications have been made after customer has left the store location. This warranty is non-transferable (for example this warranty does not apply to any purchaser who bought the product from a customer of Compu & Cell Solutions, or a reseller or distributor not authorized by Compu & Cell Solutions, including but not limited to purchases from internet auction sites).
Compu & Cell Solutions does not offer any type of warranty for customers that provide their own part. If a customer part malfunctions or device shorts out because of the part being replaced, Compu & Cell Solutions claims no liability.
Compu & Cell Solutions CANNOT be held liable for the functionality of a component other than the one being replaced by Compu & Cell Solutions. If another component malfunctions, Compu & Cell Solutions will diagnose it at no cost.
Compu & Cell Solutions’s lifetime tempered glass only covers replacements of the tempered glass screen protects for the device that it was purchased and registered. Any damage that is caused to the device is not covered by the warranty and Compu & Cell Solutions claims no liability. The lifetime warranty for the tempered glass cannot be transferred to another device.
Compu & Cell Solutions provides a two (2) week period to be eligible for a full refund for repairs, however this does not guarantee a full refund. Compu & Cell Solutions provides ninety (90) days for a partial refund for repairs, however this does not guarantee a certain amount. Compu & Cell Solutionshas the right to deny a refund if necessary.
Compu & Cell Solutions will remove the part being refunded and be in complete ownership of the part that the customer wants a refund for. Compu & Cell Solutions will attempt to replace that part with customer’s original part, however Compu & Cell Solutions CANNOT guarantee they will have possession of that part, and in this scenario, Compu & Cell Solutionshas the right to replace the part with another part in their possession under Compu & Cell Solutions’s discretion.
Compu & Cell Solutions may charge customer’s a restocking fee up to 20% depending on the condition of the part being returned. Compu & Cell Solutionshas a right to decline any refunds and returns for any type of damage to the part or the device the part is on.
Any devices purchased directly from Compu & Cell Solutionsis accompanied with the 90-day warranty stated above, along with a seven (7) day return policy. Compu & Cell Solutionshas the right to deny any returns we deem unsatisfactory of our requirements, such as, but not limited to, tampered devices, damaged devices, jailbroken or rooted devices, etc. The customer will be subjected to a 15% restocking fee if there are no issues with the device.
Limitation of Liability
REPAIR OR REPLACEMENT OF THIS PRODUCT, AS PROVIDED HEREIN, IS YOUR EXCLUSIVE REMEDY. Compu & Cell SolutionsSHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOST REVENUES, LOST PROFITS, RENTAL OF REPLACEMENT EQUIPMENT, DOWNTIME, DAMAGE TO PROPERTY, AND THIRD-PARTY CLAIMS, ARISING OUT OF ANY THEORY OF RECOVERY, INCLUDING WARRANTY, CONTRACT, STATUTORY OR TORT. NOTWITHSTANDING THE TERM OF ANY WARRANTY OR ANY WARRANTY IMPLIED BY LAW, OR IN THE EVENT THAT ANY WARRANTY FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL Compu & Cell Solutions’S TOTAL CUMULATIVE LIABILITY EXCEED THE PURCHASE PRICE OF THE DEVICE OR SERVICE. USE OF THE DEVICE IS AT YOUR OWN RISK.
Repair Time and Delivery
Compu & Cell Solutions will make reasonable efforts to deliver repaired equipment within the estimated time of delivery, but does not guarantee that a repair will be completed within a specific period of time. Compu & Cell Solutionsshall not be liable for any failures or delay in service due to any cause beyond its control. Compu & Cell Solutionsreserves the right to refrain from providing the repairs or services ordered and instead refund customer’s payment at its sole discretion.
Recycling and Disposal of Customer’s Parts
Compu & Cell Solutions claims the right to become sole owners of a customer’s old part in exchange of Compu & Cell Solutions’s replacement part. If for any reason a customer wants to claim ownership of their old part, the customer must pay Compu & Cell Solutionsfor that part in addition to the repair cost.
You recognize that Compu & Cell Solutionsis an independent, third party repair company not affiliated with any original manufacturer or insurance company and that having your device repaired or worked on by Compu & Cell Solutions may void any manufacturer warranty or ability to utilize insurance providers. Compu & Cell Solutionsis not responsible for any warranty that is considered void after repair services by Compu & Cell Solutionshave been rendered.
You recognize that Compu & Cell Solutionsis an independent, third party repair company not affiliated with any original manufacturer. Like any repair provider outside the original manufacturer, Compu & Cell Solutionsdoes not always have access to original equipment manufacturer (OEM) parts.
You recognize that after any service is performed, the damaged parts that are replaced during service become property of Compu & Cell Solutions. Upon payment for any repair or service, you forfeit any claim on the damaged parts that were replaced during the repair or their value.
Responsibility to Pick Up Devices
Due to space limitations, Compu & Cell Solutionsrequests that you pick up your equipment promptly.
If equipment is left with Compu & Cell Solutionsand is not picked up within 30 days after being notified by Compu & Cell Solutionsthat your product has been serviced, Compu & Cell Solutions will consider your equipment abandoned and may dispose of your equipment in accordance with applicable law. You agree to hold Compu & Cell Solutionsharmless for any damage or claim for the abandoned property (as stated in the signed work order every customer receives before the repair process is initiated), which we may discard or recycle at our sole discretion 30 days from customer being notified that your product has been serviced.
If service involves transferring information or installing software, customer represents that customer has the legal right to copy the information and agree to the terms of the software license, and customer authorizes Compu & Cell Solutionsto transfer the information and accept such terms on your behalf in performing the service at your instruction.
You acknowledge and agree that you are solely responsible for all content that you make available through the device. Accordingly, you represent and warrant that: (i) You either are the sole and exclusive owner of all content that you make available through the device or you have all rights, licenses, or permissions, consents, and releases that are necessary to grant to Compu & Cell Solutionsthe rights in such content, as contemplated under this agreement; and (ii) neither the content nor your posting, uploading, publication, submission, or transmittal of the content or Compu & Cell Solutions’s use of the content (or any portion thereof) on, through, or by means of the device or otherwise will infringe, misappropriate or violate any third party’s patent, copyright, trademark, trade secret, or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
Payment for Service
Payment in full for repairs and services must be rendered prior to picking up a device. A non-refundable repair deposit may be required for parts that require a special order to be placed.
Liquid Damage Diagnostic and Board Cleaning Service
You understand that due to the nature of liquid damage, a device that may arrive in “working” or “partially working” condition with liquid damage present, may not work after the diagnostic is performed. Liquid causes corrosion and rust on many components which can result in reduced device functionality after disassembly and re-assembly.
You understand that if a device is operable upon arrival it is recommended that you back up the device before leaving it to be diagnosed. Compu & Cell Solutionsis not responsible for any data loss/ non-working devices after a diagnostic is performed in the presence of liquid damage.
You understand that the goal of a liquid cleaning service is to get the motherboard of the device in an operable condition. This service does not include non-integrated parts such as physical buttons, batteries, Wi-Fi cards/cables, or any other components that are not built into the motherboard itself.
You understand that if the liquid damage motherboard cleaning service resolves all device issues, then customer will be responsible for the liquid damage motherboard cleaning fee stated on the work order.
You understand that if additional non-integrated components are needed to fix the device, you will be contacted with a detailed price quote. If you elects to proceed with the replacement of non-integrated components, the liquid damage cleaning fee will be waved.
You understand that if the motherboard cleaning service does not restore full functionality to the motherboard of the device (meaning the phone cannot be fully repaired), there will be no charge for the motherboard cleaning service.
Computer Virus Removal, Operating System Reinstall, and Data Backup
You understand that during a virus repair or removal Compu & Cell Solutionsuses a multitude of software tools to remove any malware present in the device.
You understand that due to the nature of many viruses (which infect not only the Operating System, but also user files) Compu & Cell Solutions CANNOT guarantee that 100% of your files will remain intact. There exists the possibility of having to delete documents, music, pictures, applications, and any other data that have become infected.
You understand that Compu & Cell Solutions CANNOT guarantee malware removal through software alone. If it is the case that Compu & Cell Solutions CANNOT safely remove the virus entirely, you will not be charged for the virus removal service, and Compu & Cell Solutions will you about performing a reinstall of the operating system from a clean installation.
You understand that Compu & Cell Solutions will not back up any user created file unless a “Computer back up service” is included.
You understand that if and Operating System Reinstall service is performed Compu & Cell Solutions provides a factory installation with no additional software installed except for primary hardware drivers. Any Software, including Anti-Malware (free or paid-subscription), is subject to a software installation fee.
You understand that Compu & Cell Solutions CANNOT install a different operating system than what is provided by the computer’s manufacturer, or provided by the Customer. Customer represents that customer has the legal right to use the operating system, and has agreed to the terms of the software license.
Collection and Use of Personal Information
In-store cameras are used to assist in loss prevention and to protect the valuable internal and customer belongings while you are in the store.
Accessing Data on Customer Devices
As part of our required diagnostic testing, certain applications containing customer data (such as camera, dial pad and messaging applications), may need to be accessed to thoroughly test the device’s functionality. This process is essential to ensuring we have done our due diligence in repairing your device to the best of our ability. This information is never intentionally exposed in any way and will not be mishandled or sold to third party companies for any purpose. Compu & Cell Solutions will never transfer or copy data on a customer’s device to any other equipment without customers express consent or unless the operation is required to complete the services requested by the customer.
Data Backup and Recovery Services
In the event of a repair, or any similar circumstances, that requires a device be restored to original settings Compu & Cell Solutions will backup data to the best of our ability. If data becomes lost or corrupted during the repair process, though not responsible for the loss of data, Compu & Cell Solutionsemployees will direct affected customers to a reputable data recovery company.
Customer agrees that prior to Compu & Cell Solutionsservicing of any customer equipment, it is customer’s responsibility to: (1) backup all data, software, information, or other files stored on customer’s computer disk drives, phones, tablets, peripherals, MP3 player, DVD player, camcorder, digital camera or on any other electronic storage device; and (2) remove all videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film, or other media from customer’s product, as applicable. Except as expressly provided for herein, Compu & Cell Solutionsshall NOT be liable under any circumstances for any loss, disclosure, alteration, or corruption of any data, software, information, files, videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film, or other media.